Service Model
By Adrian Tchaikovsky
Tor Publishing Group
ISBN: 978-1-250-29028-1
Charles is a highly sophisticated robot having a bad day. As a robot, “he” would not express it that way. Instead, he would say that he progresses through each item on his task list and notes its ongoing pointlessness. He checks his master’s travel schedule and finds no plans, Nonetheless, he completes his next tasks, laying out today’s travel clothes, dusting off yesterday’s unused set, and placing them back in the wardrobe, as he has every day for the 2,230 days since his master last left the house.
He goes on to ask House, the manor’s major-domo system, to check with the lady of the house’s maidservant for travel schedules, planned clothing, and other aspects of life. There has been no lady of the house, and therefore no maidservant, for 17 years and 12 days. An old subroutine suggests ways to improve efficiency by eliminating some of the many empty steps, but Charles has no instructions that would let him delete any of them, even when House reports errors. The morning routine continues. It’s tempting to recall Ray Bradbury’s short story “There Will Come Soft Rains”.
Until Charles and House jointly discover there are red stains on the car upholstery Charles has just cleaned…and on Charles’s hands, and on the master’s laid-out clothes, and on his bedclothes and on his throat where Charles has recently been shaving him with a straight razor…
The master has been murdered.
So begins Adrian Tchaikovsky’s post-apocalyptic science fiction novel Service Model.
Some time later – after a police investigation – Charles sets out to walk the long miles to report to Diagnostics, and perhaps thereafter to find a new master in need of a gentleman’s gentlebot. Charles would not say he “hoped”; he would say he awaits instructions, and that the resulting uncertainty is inefficiently consuming his resources.
His journey takes him through a landscape filled with other robots that have lost their purpose. Manor after manor along the road is dark or damaged; at one, a servant robot waits pointlessly to welcome guests who never come. The world, it seems, is stuck in recursive loops that cannot be overridden because the human staff required to do so have been…retired. At the Diagnostics center Charles finds more of the same: a queue of hundreds of robots waiting to be seen, stalled by the lack of a Grade Seven human to resolve the blockage.
Enter “the Wonk”, a faulty robot with no electronic link and a need to recharge at night and consume food, who sees Charles – now Uncharles, since he no longer serves the master who named him – as infected with the “protagonist virus” and wants him to join in searching for the mysterious Library, which is preserving human knowledge. Uncharles is more interested in finding humans he can serve.
Their further explorations of a post-apocalyptic world, thinly populated and filled with the rubble of cities, along with Uncharles’s efforts to understand his nature, form most of the rest of the book. Is Wonk’s protagonist virus even a real thing? He doubts that it is. And yet, he feels himself finding excuses to avoid taking on yet another pointless job.
The best part of all this is Tchaikovsky’s rendering of Cbarles/Uncharles’s thoughts about himself and his attempts to make sense of the increasingly absurd world around him. A long, long way into the book it’s still not obvious how it will end.
